Policies

Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services and products offered by Jamex Logistics Group Limited (“Jamex”, “we”, “us”, or “our”). By accessing or using our website, mobile application, or any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use our services.

2. Services Offered

Jamex offers a variety of services, including but not limited to:

• Haulage services for transporting goods within Jamaica and internationally.
• Sourcing and procurement of interior finishing materials for residential and commercial projects.
• Car rentals for short-term and long-term needs.

3. User Accounts and Conduct

You may be required to create an account to access certain features or services. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept all responsibility for any activities or damages that occur under your account.

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not use our services:

• For any illegal or unauthorized purpose.
• To infringe on the intellectual property rights of others.
• To transmit or distribute malicious or harmful content.
• To disrupt or interfere with our services or systems.
• To impersonate any person or entity.

4. Payment and Fees

The prices for our services are as stated on our website or as quoted to you directly. We reserve the right to change our prices at any time without notice. All payments must be made in Jamaican dollars (JMD) unless otherwise stated.

You are responsible for all taxes and fees associated with your use of our services. We may collect taxes based on your billing address.

5. Delivery and Acceptance

Delivery times for haulage services and material sourcing will depend on the specific service and your location. We will use commercially reasonable efforts to meet the estimated delivery times provided, but we cannot guarantee them.

You are responsible for inspecting all goods upon delivery. If you are not satisfied with the goods, you must notify us within [number] days of delivery. We will then work with you to resolve the issue.

6. User Content

You may be able to submit content, such as reviews, photos, or videos, to our website or mobile application. You retain ownership of your content, but you grant us a non-exclusive, worldwide, royalty-free license to use, modify, publish, and distribute your content for our commercial purposes.

You are responsible for ensuring that your content is lawful, original, and does not infringe on the rights of others. You may not submit content that is offensive, obscene, or harmful.

7. Disclaimer of Warranties and Limitations of Liability

Our services are provided “as is” and without any warranties, express or implied. We disclaim all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

We will not be liable for any damages arising out of your use of our services, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

8. Dispute Resolution

Any disputes arising out of these Terms will be governed by and construed in accordance with the laws of Jamaica. You agree that any legal action or proceeding arising out of or relating to these Terms will be brought exclusively in the courts of Jamaica.

9. Entire Agreement

These Terms constitute the entire agreement between you and Jamex regarding your use of our services. These Terms supersede all prior or contemporaneous communications and proposals, whether oral or written.

10. Amendments

We may amend these Terms at any time by posting the amended Terms on our website or mobile application. You are responsible for reviewing the Terms regularly. Your continued use of our services after the posting of amended Terms constitutes your acceptance of the amendments.

11. Contact Us

If you have any questions about these Terms, please contact us at 1 (876) 881-1299 or [email protected]

Effective Date: October 6, 2022

.

Privacy Policy

Jamex Logistics Group Limited (“Jamex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and store your personal information when you use our services, website, and mobile application.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact information: Name, email address, phone number, postal address.
• Account information: Login credentials, user preferences, purchase history.
• Demographic information: Age, gender, location.
• Tracking information: IP address, browsing history, device information.
• Additional information: As required for specific services, such as driver’s license for car rentals or project details for material sourcing.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services.
• To fulfill your requests and orders.
• To communicate with you about your account and our services.
• To personalize your experience with our website and mobile application.
• To send you marketing and promotional materials (with your consent).
• To analyze and improve our website and mobile application.
• To comply with legal requirements.

3. Sharing Your Information

We may share your personal information with the following third parties:

• Service providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery companies, and marketing agencies.
• Legal authorities: We may disclose your information to law enforcement or other governmental authorities if required by law or as reasonably necessary to protect our rights or the rights of others.

We will not share your personal information with any third party for their own marketing purposes without your consent.

4. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or online transmission is completely secure, and we cannot guarantee the security of your information.

5. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your use of our website and mobile application. This information may be used to personalize your experience and improve our services. You can disable cookies in your browser settings, but doing so may affect your ability to use some features of our website and mobile application.

6. Your Choices

You have the following choices regarding your personal information:

• You can access and update your account information at any time.
• You can unsubscribe from our marketing and promotional emails.
• You can request that we delete your personal information.

To exercise any of these choices, please contact us at [email protected]

7. Children’s Privacy

Our website and mobile application are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at 1 (876) 881-1299 or [email protected] We will take steps to remove such information from our records.

8. International Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own country. By using our services, you consent to the transfer of your personal information to these countries.

9. Changes to this Policy

We may update this Policy from time to time. We will post any changes on our website or mobile application. You are responsible for reviewing the Policy regularly. Your continued use of our services after the posting of changes constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about this Policy, please contact us at 1 (876) 881-1299 or [email protected]

Effective Date: October 6, 2022

.

Shipping Policy

1. Introduction

Jamex Logistics Group Limited (“Jamex”, “we”, “us”, or “our”) offers efficient and reliable delivery services for your haulage and material sourcing needs. This Shipping Policy outlines the procedures and terms governing the delivery of goods through our services.

2. Delivery Methods and Timeframes

• Haulage: Delivery times depend on various factors including:
  • Distance between pickup and delivery points.
  • Size and weight of the shipment.
  • Chosen method of transportation (truck, air, etc.).
  • Additional processing requirements (customs clearance, warehousing).
• Material Sourcing: Availability and location of specific materials may impact delivery timeframes. We will provide estimated delivery times based on these factors at the time of order confirmation.

3. Shipping Zones and Restrictions

We offer domestic and international deliveries. Certain geographical limitations or restrictions may apply depending on the chosen service and specific materials. We will inform you of any restrictions before accepting your order.

4. Delivery Costs and Fees

Shipping costs for both haulage and material sourcing vary based on the distance, weight, size, and specific needs of your shipment. We will provide you with a clear breakdown of shipping costs before confirming your order. We reserve the right to adjust shipping costs if significant changes occur in factors affecting your shipment.

5. Order Tracking and Updates

Once your order is shipped, you will receive a tracking number and estimated delivery date. You can track your shipment progress through our online platform or by contacting customer service. We will also send you email updates on key milestones in your shipment’s journey.

6. Acceptance and Inspection of Goods

Upon delivery, please inspect the goods carefully to ensure they are undamaged and match your order specifications. If you notice any discrepancies or damage, please notify us immediately within 2 days of delivery. We will work with you to resolve the issue promptly.

7. Claims and Insurance

We recommend acquiring additional cargo insurance for valuable shipments to protect against potential loss or damage during transit. While we take all necessary precautions to ensure safe delivery, unforeseen circumstances may occur. Claims for damaged or lost goods will be reviewed and processed according to our insurance policies and standard claims procedures.

8. Prohibited Items

We are unable to ship certain items due to safety regulations, international restrictions, or our internal policies. A list of prohibited items will be available on our website and communicated to you during the ordering process.

9. Disclaimer of Liability

Jamex endeavors to deliver your goods within the estimated timeframes and according to agreed-upon conditions. However, unforeseen delays or complications beyond our control may occur during transit. We are not liable for any damages or losses arising from such delays or complications, unless they are the result of negligence or willful misconduct on our part.

10. Contact Us

If you have any questions about this Shipping Policy or your specific shipment, please contact our customer service team at 1 (876) 881-1299 or [email protected] or through our website contact form. We are happy to assist you with any inquiries.

Effective Date: October 6, 2022

.

Return Policy

Jamex Logistics Group Limited (“Jamex”, “we”, “us”, or “our”) strives to provide you with the highest quality services and products. However, we understand that things may not always go as planned. This Return Policy outlines your options for returning or exchanging goods purchased through our haulage and material sourcing services.

1. Eligibility for Return/Exchange

• Haulage:
  • Only damaged or lost goods shipped through Jamex are eligible for return or compensation.
  • Claims for damaged goods must be made within 1 days of delivery.
  • Lost shipments will be investigated based on carrier tracking information.
• Material Sourcing:
  • You may return unopened and unused materials within 5 days of purchase, provided the original packaging is intact.
  • Custom-ordered materials or those exceeding specific return quantities may not be eligible for return.

2. Return Process

• Haulage: To initiate a return or claim for damaged/lost goods, please contact our customer service team at [email protected] or through our website contact form. We will guide you through the necessary steps and documentation.
• Material Sourcing: Contact our customer service team to initiate a return. You will receive a Return Authorization Number and instructions for repackaging and shipping the materials back to us.

3. Refunds and Exchanges

• Haulage:
  • For damaged goods, you will receive a full refund or partial refund based on the extent of the damage.
  • For lost shipments, a refund will be issued after investigation and confirmation of loss.
• Material Sourcing: You will receive a full refund for returned materials in original condition, minus any applicable restocking fees or return shipping costs.
  • Exchanges may be offered based on material availability and return conditions.

4. Exceptions and Limitations

This Return Policy may not apply to certain items, such as perishable goods, custom-ordered materials, or items marked as non-returnable. We reserve the right to deny returns or exchanges if the conditions outlined in this policy are not met.

5. Contact Us

If you have any questions about this Return Policy or your specific return/exchange request, please do not hesitate to contact our customer service team at 1 (876) 881-1299 or [email protected] or through our website contact form. We are here to help!

Effective Date: October 6, 2022

Car Hire Policy

1. Eligibility and Requirements

• To rent a vehicle from Jamex, you must be at least [age] years old and hold a valid driver’s license issued by a recognized country for a minimum of 5 years.
• International drivers may require an International Driving Permit (IDP) alongside their home country license.
• Additional driver fees may apply for additional authorized drivers per rental agreement.

2. Vehicle Selection and Rates

• We offer a diverse fleet of vehicles to suit your needs, from compact cars to SUVs and luxury models.
• Rental rates vary depending on vehicle type, rental duration, location, and season.
• Daily, weekly, and monthly rates are available, with discounts for extended rentals.
• Specific rates and vehicle availability can be found on our website or by contacting customer service.

3. Booking and Payment

• Reservations can be made online, via phone, or in person at our designated rental locations.
• Full payment is required at the time of booking for online reservations, while other reservation methods may involve a deposit followed by full payment upon vehicle pick-up.
• We accept major credit cards and debit cards, with specific payment types possibly subject to additional fees.

4. Insurance and Coverage

• All Jamex rental vehicles come with standard Collision Damage Waiver (CDW) and Third Party Liability (TPL) insurance.
• Optional additional insurance options, such as Super CDW and Personal Accident Insurance, are available for purchase to reduce your liability in case of damage or injury.
• Please review the insurance terms and conditions provided at the time of booking or in your rental agreement.

5. Pre-Rental Inspection and Pick-Up

• Upon pick-up, you will be required to sign a rental agreement outlining the terms and conditions of your rental.
• A thorough pre-rental inspection will be conducted with you, documenting any existing damage to the vehicle.
• You will receive the vehicle in clean and working condition with a full tank of fuel.

6. During Your Rental

• Drivers are responsible for maintaining the vehicle in good condition and adhering to all traffic laws and regulations.
• Smoking is strictly prohibited in all rental vehicles.
• Mileage excess charges may apply depending on your chosen rental package.
• Additional authorized drivers must be registered with Jamex before driving the vehicle.

7. Refueling and Return

• The vehicle must be returned with a full tank of fuel unless otherwise agreed upon. Refueling charges may apply for vehicles returned with less than a full tank.
• Upon return, the vehicle will be inspected for any damage not documented during the pre-rental inspection. You are responsible for any additional charges due to damage incurred during your rental.

8. Late Returns and Extensions

• Late returns without prior approval will incur late fees as outlined in the rental agreement.
• Rental extensions must be requested and approved by Jamex before the initial rental period ends. Extension fees may apply.

9. Cancellations and Amendments

• Cancellations and amendments to reservations are subject to fees depending on the timing and policy selected.
• Please refer to the cancellation and amendment policy available on our website or in your rental agreement for details.

10. Lost or Stolen Vehicles

• In case of loss or theft of the vehicle, you must immediately notify Jamex and the relevant authorities.
• You are responsible for reporting any accidents or incidents promptly to Jamex and following the provided procedures.

11. Complaints and Disputes

• We strive to provide you with a seamless and enjoyable car rental experience. If you have any concerns or complaints, please do not hesitate to contact our customer service team.
• All disputes arising from Jamex car rentals will be governed by the laws of Jamaica and settled through mutually agreed-upon means.

12. Contact Us

For any questions regarding our car hire policy, reservations, or general inquiries, please contact our customer service team at 1 (876) 881-1299 or [email protected] or visit our website.

Effective Date: October 6, 2022

.

Payment Policy

1. Accepted Payment Methods

Jamex Logistics Group Limited (“Jamex”, “we”, “us”, or “our”) accepts a variety of payment methods for your convenience:

• Credit Cards: We accept major credit cards, including Visa, Mastercard, and American Express.
• Debit Cards: We accept most debit cards with the Visa or Mastercard logo.
• Wire Transfers: Please contact us for wire transfer instructions and account details.
• Cash: Cash payments may be accepted in Jamaican dollars (JMD) at designated locations depending on the service.

2. Currency and Charges

• All prices and transactions are displayed and processed in Jamaican dollars (JMD) unless otherwise stated.
• For international customers using credit cards or debit cards, your bank may apply additional currency conversion fees.

3. Payment Timing

• Haulage:
  • Full payment is required at the time of booking for most haulage services.
  • Payment for COD shipments must be made upon delivery in cash or approved alternative methods.
• Material Sourcing:
  • Full payment is required at the time of order confirmation for online purchases.
  • Cash on delivery (COD) may be available for specific orders based on prior arrangements.
• Car Rentals:
  • Full payment is required at the time of booking for online reservations.
  • Partial deposits may be accepted for telephone or in-person reservations, with the remaining balance due upon vehicle pick-up.

4. Online Security

• We use secure payment processing platforms to protect your financial information. All transactions are encrypted to ensure data security.
• We do not store your credit card details on our servers.

5. Refunds and Chargebacks

• Refunds for eligible returns or cancellations will be processed according to the relevant policy (haulage,material sourcing, car rentals) and issued back to your original payment method.
• In case of disputes or chargebacks, we will review claims fairly and work with you to resolve the issue.

6. Invoices and Receipts

• Electronic invoices and receipts are provided for all transactions.
• You can access your invoices and receipts through your online account or by contacting customer service.

7. Additional Fees and Taxes

• Certain services may incur additional fees, such as processing fees, customs clearance charges, or delivery surcharges. These will be clearly communicated to you before confirming your order or booking.
• Applicable taxes will be added to your total charges based on your location and service type.

8. Payment Delays and Consequences

• Late payments may be subject to late fees as outlined in the relevant service agreement or rental contract.
• We reserve the right to suspend or deny service for outstanding payments.

9. Contact Us

If you have any questions about our payment policy, please contact our customer service team at 1 (876) 881-1299 or [email protected] or visit our website.

Effective Date: October 6, 2022